New Client Liaison
About the Role:
As a New Client Liaison, you will be the first point of contact for potential/existing clients, in a phone based inbound/outbound environment!
You'll be representing our client's firm and providing a compassionate and empathetic service experience. In this phone-based role, you will actively listen to clients, gather detailed information about their enquiry's and guide them to the correct department.
Key Responsibilities: - Client Acquisition: Proactively engage with potential clients to generate new business opportunities.
- Client Management: Establish and maintain strong relationships with clients, ensuring a positive and seamless experience.
- Client Data Management: Accurately update and maintain client records in our CRM system.
- Communication: Effectively communicate with clients, solicitors, and internal teams to facilitate a smooth client journey.
- Quality Assurance: Monitor and maintain high standards of client service, addressing any issues promptly and professionally.
- Administrative Support: Provide essential administrative tasks, such as filing, document management, and data entry.
- Team Collaboration: Collaborate effectively with colleagues to foster a positive and productive work environment.
Required Skills & Experience: - Have experience in a high-volume call environment.
- Strong organisational and time management abilities
- Proficiency in Microsoft Office Suite and CRM software
- Customer-oriented mindset with a focus on providing exceptional service
- Strong Salesforce skills are advantageous
Join a company that values your expertise and rewards your hard work.
Apply today and discover a culture of appreciation and growth!!
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