Client Services Officer

Client Services Officer Company Overview:

TAP has partnered with a leading wealth management firm dedicated to providing exceptional financial advice and services to their valued clients. With a commitment to excellence and a client-centric approach, our client strives to deliver comprehensive solutions that meet their clients’ financial goals.

About the Job:

As a Client Services Officer, you will play a pivotal role in supporting the Financial Advisors and ensuring the smooth operation of their wealth management services. You will be responsible for handling client transactions, managing individual client caseloads, and providing ongoing support to our clients. Additionally, you will be involved in compliance activities to ensure adherence to ASIC protocols, assist in business development efforts, and perform general office administration tasks.

Join the Team:

This is an exciting opportunity to become an integral part of our client’s dynamic and forward-thinking organization. You will have the chance to work with a talented team and contribute the financial success of a diverse portfolio of clients. On offer is a competitive salary, supportive work environment, and opportunities for professional growth and development.

Key Responsibilities:

• Provide support to Financial Advisors in managing client caseloads and handling transactions.
• Manage diary appointments, respond to client queries, and fulfil advisor requests.
• Prepare client documents for meetings, including Statements of Advice (SOA), Record of Advice (ROA), and advice disclosure documents.
• Monitor revenue and commissions to ensure accurate payments and receipts.
• Maintain and manage client data in the XPlan system.
• Assist in ensuring compliance with regulatory protocols, building compliance standards, and practices.
• Coordinate business development activities and follow up with prospective clients.
• Collaborate with the Financial Advisor in arranging client meetings.
• Contribute to general office administration tasks as needed.

About You:

To succeed in this role, you should possess the following qualifications, skills, and attributes:

• Excellent planning and organizational skills to manage multiple tasks effectively.
• Experience with paraplanning tasks.
• Strong numeracy and literacy skills to handle financial documents and correspondence.
• Ability to work collaboratively in a team environment and support colleagues.
• Results-driven mindset with a focus on achieving client satisfaction.
• Well-developed verbal and written communication skills to interact with clients and colleagues.
• Strong computer skills, including proficiency in Word, Excel, PowerPoint, and XPlan.
• A diploma or relevant tertiary qualification would be highly regarded.
• Experience in a similar role within the wealth management industry would be highly regarded

If you are a self-motivated individual with a passion for client services and wealth management, we would love to hear from you. 

Please contact Jessica Byrne on 0498 471 513 or at jbyrne@andersenpartnership.com for a confidential discussion. Apply Now